Frequently Asked Questions

Everything you need to know about shopping with Emes Shop.

What is your shipping policy?

We offer standard and expedited shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on the destination.

How do I return or exchange an item?

We accept returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and in their original packaging with tags attached. Please visit our Returns Portal to start the process.

How do I find my correct size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our size chart, as fit can vary between different styles and cuts.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Can I track my order?

Yes! Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to follow your package's journey.

Are your materials ethically sourced?

At Emes Shop, we prioritize sustainability. We work closely with our manufacturers to ensure that our fabrics are ethically sourced and that all workers are treated fairly throughout the production process.